Microsoft has revealed to Edge that a tiny fraction of console users have actually contacted the company concerned about discs getting scratched.
A rep said that too much movement of "any game console" while in operation runs the risk of damaging the discs, "not just Xbox 360". A claimant's case continues against Microsoft.
"While we have had some users contact us with concerns about scratched discs, it is much less than 1 percent of the total Xbox 360 user base," said the MS representative.
"Xbox 360 is designed so that it will not damage a game disc as long as the console is not moved while the disc is spinning. Too much movement of any game console, not just Xbox 360, can cause scratches on a disc."
The higher RPM of the Xbox 360 drives was attributed to the 'much higher' risk of discs becoming scratched during operation if the console was moved.
"That's why we put a warning on the face of the disc tray, which the user has to physically remove before the initial use of the system," the rep added. "We also have warnings posted online and in hard copy instruction manuals." Methods 'insufficient' according to internal team emails.
Scratched discs worry "much less than" 1% of Xbox 360 user base
17 December 2008 | By Simon Priest