According to a statement, Microsoft has “become aware of an issue that is preventing a very small number of Xbox 360 owners from playing retail game discs,” which causes users to receive a “disc unreadable” or “disc unsupported” error after inserting a disc into the console. The problem is caused by “a change in the disc reading algorithms in a recent software update and is not specific to older or newer versions of Xbox 360.”
Microsoft urges those suffering from the error should contact them through www.xbox.com/support/contact so the company can verify if the console has been impacted via Xbox Live. If the problem is confirmed, owners of ailing 360s will receive complimentary new units.
Microsoft is also insisting that the issue has nothing to do with the new disc format that clears of 1 GB of space for developers. According to Larry “Major Nelson” Hryb: “The console replacement plan that is the subject of some of today’s headlines is related to a previous update, NOT the system update that has been in public beta and will be deployed shortly. The new disc format that is part of the beta has been rigorously tested across all Xbox 360 models and there are no known compatibility issues.”
Let us know if you’ve had a disc read error zonk your Xbox 360.
