This exchange took place in February apparently. PSN went offline last week on Wednesday and Sony has claimed "external intrusion" is behind the problem.
The chat log is rather long but reveals startling exploits, if true, like being able to manipulate a URL and scoring a downloadable game for free. Hackers have compromised personal data belonging to PSN users and even credit card details.
If you want to peruse this alleged chat log then. Hopefully Sony will get these issue fixed before May arrives. Are you feeling PSN's downtime?