UPDATE: Epic Games have been quick to jump on the issue we've discussed down below, considerably streamlining their ridiculous refund request process to requiring no more than a purchase invoice ID. That's lovely, and we are unbaffled, though one has to wonder why it was like this in the first place.
According to an Epic Games employee who responded to the Reddit post featured below, the process had been optimised on Saturday, though it seemingly didn't go through with all of their agents. Quick save, Epic. Quick save.
ORIGINAL TEXT: Epic Games Store hasn't been up and running for too long now, but it seems that the lovey-dovey honeymoon phase with the new service may well be over for Epic's much-touted Steam competitor.
Epic Games Store Refund Policy is, as it turns out, rather troubling in its current form, which stands in stark contrast with the promised 'no questions asked' refund policy we heard Tim Sweeney, the founder of Epic, mention in an interview not too long ago.
Epic Games Refund Policy is currently such that, according to a number of Reddit users, getting a refund requires a truly staggering amount of information before your request could even go through to an actual human support agent.
Namely, the automated response lists: your public IP address, the date of creation of your Epic Games account, an invoice ID for the Epic Games purchase in question, the geographical location at which the purchase was made, the original account display name, the last 4 digits of the payment card used to make the purchase, the date of your last login, and the names of any and all PlayStation, Switch, Twitch, or Xbox accounts connected to your Epic Games account, as well as the dates at which you connected them.
It is worth noting that this is very definitely not the 'no questions asked' system that Sweeney mentioned, but rather a stand-in where player support deals with refunds manually, on an individual basis. Epic Games is, according to Sweeney, going to provide so-called refund tokens to players in the future, though there's no word on when, exactly, is this feature coming.
Until that happens, however, we remain baffled.