What does Diablo 3’s There was a problem loading the game license issue mean? Why does Error Code 395000 pop up and is there a fix for it?
Players have reported bumping into Diablo 3’s There was a problem loading the game license issue both when trying to start new games and during ongoing ones. In the latter case, encountering it leads to a disconnect, followed by the Error Code 395000 message being shown.
Pinpointing the exact source of Error Code 395000 is rather tough, as it doesn’t seem to be tied to any specific event while also popping up randomly for some players.
Diablo 3 There Was A Problem Loading The Game License; Error Code 395000
What’s even worse is that players have reported reinstalling, repairing game files and adding antivirus exceptions to not work all that well. In one case, Diablo III’s Error Code 395000 would only stop appearing after a region change.
Other players pin Diablo 3’s “There was a problem loading the game license” issue on either their own ISP or Blizzard’s servers, revealing that it tends to go away on its own after a while.
As far as a fix for Error Code 395000 goes, there doesn’t seem to be one that works universally. In the thread linked above, one reply suggested restarting the PC and waiting for 72 hours (the period it sometimes takes digital upgrades to register) before trying again.
Blizzard itself suggests the following steps to fix the error:
- If the Blizzard App is still downloading game data, allow it to finish the installation and try again.
- Update or temporarily uninstall any security programs, which may mistakenly identify the login module as a security threat.
- Resolve connection issues by following the steps on our support article.
Diablo III is out now on PC, Xbox One, PS4 and Nintendo Switch.
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