Recently a survey from Game Informer magazine, which sampled its own Xbox 360 readers, found that 54 percent of the consoles had suffered an RROD failure.
The accuracy of the poll has been up for discussion, but Microsoft nonetheless has responded, whilst not mentioning a single figure. It's the "superior entertainment console".
"Microsoft stands behind the Xbox 360 as a superior entertainment console with one of the best warranties in the industry," a corporate representative told .
"We are constantly improving the design, manufacture and performance of the console through extensive testing of potential sources of any problems." The mag sampled approximately 5,000 readers for its survey, which also revealed much lower failure rates for both Nintendo Wii and PlayStation 3, at 6.8 and 10.6 percent respectively.
"Xbox 360 is pleased to maintain the title of 'most played console' and the vast majority of Xbox 360 customers have enjoyed a terrific gaming and entertainment experience since their first day, and continue to, day in and day out," they added.
What did GI readers think of Microsoft's customer service? 37.7 percent found it was "very helpful", which isn't so great a number given the sea of failed Xbox 360s now is it?
Microsoft defends against RROD survey, the "most played console"
24 August 2009 | By Simon Priest