BioWare promises to fix Mass Effect 3 face import problem

Many Mass Effect 3 players have been finding that their Commander Shepards which they nurtured from the first Mass Effect look completely wrong when importing them to Mass Effect 3.

This is due to the way Mass Effect 3 imports faces. When Mass Effect 2 imports Mass Effect 1 Shepards, it takes the raw data to transfer the character’s face. Mass Effect 3 uses face codes generated by Mass Effect 2. However, Mass Effect 2 will not generate an accurate code when it imports a Mass Effect 1 face, therefore, when Mass Effect 3 tries to read the Mass Effect 2 save file, no face code exists.

According to BioWare community manager Chris Priestly, ”We are aware that some players are having issues importing the faces of characters from Mass Effect 1 or Mass Effect 2 into Mass Effect 3. The issue is likely in how faces were detected when imported from Mass Effect 1 into Mass Effect 2, and we’re working on the best way to correct it for affected players.”

As a semi-bypass, Priestly is suggesting to PC players a fan utility, Mass Effect Tools, which lets players compare the face to be used in Mass Effect 3 before they put it into the game.

Other fans have found that some of the import data was either wrong or missing. Hopefully, a future update will fix that issue, too.