Step oneby executive producer J. Allen Brack on the game's forums yesterday; giving five days of subscription back yo any account active as of the launch on November 14.
"The first two days of the expansion were not a great experience, with many of you facing high queues or significant gameplay problems," Bracks admits. He adds that Blizzard is hard at work adding new instancing tech that should improve server performance and reduce those delays and long queues.
"In recognition of the difficulties so many of you ran into when trying to play over the first few days," Brack continues, "we're adding five days’ worth of extra time to every subscription in the Americas, Oceania, and Europe that was active as of Friday, November 14. Things are already in a much better place than they were going into the weekend, so I hope you’ll now be able to focus on having a ton of fun with this expansion."
Not surprisingly, this move seems to have gone down pretty well with the community.