Ring of Elysium has had a batch of players seemingly randomly and most definitely wrongfully banned not too long ago, and developers have already prepared an apology and plans to compensate them for their troubles.
Ring of Elysium wrongful bans seem to occur due to Tencent's overly zealous anti-cheat software, and have done a bad job in this case according to developers themselves, making for a lovely case of proactive problem-solving on their end.
The issue was reported on Reddit by a number of separate users not too long ago, and Tencent was quick to jump on their chance to make things right by issuing a sincere apology, explanation, and plans for reparations.
We noticed that a group of players’ accounts were incorrectly suspended by our Anti-Cheat security measures," said Tencent. "After emergent communication with our security team, we determined that those accounts were indeed wrongfully banned." Furthermore, bans were immediately lifted, with the accounts getting fully reinstated as soon as the issue was resolved.
Players who were wrongfully banned will be given 1000 E-Points as a compensation, and Tencent said that they will be taking the incident as a lesson in tuning their anti-cheat software further.
