"immediately and automatically" given Call of Duty: Elite subscribers an additional 30 days of the service as they look to fix the problems plaguing the new venture.
It has been struggling to cater to the sheer numbers since Modern Warfare 3's launch. They're sorry for a "rocky start" as the "greater-than-expected demand" crushes Elite servers.
The team are adding additional capacity and limiting access to Elite for now. These problems don't affect Modern Warfare 3 and all stats are stored safely, ready to be uploaded later.
"Many of you are trying to get in and unfortunately, you can’t right now. You’re frustrated, we know it, and we know we need to fix it. Our teams have been working non-stop to identify issues and resolve them as quickly as possible. Again, these issues have no impact on the performance of the game," Activision's Elite team.
"We have now fixed the registration and login systems, but we have found that the greater than expected demand is crashing servers. We’re immediately deploying multiple additional servers to beef up the system. We are also going to temporarily limit access to Elite services on both the console applications and website while we build additional capacity and scale. We’ll look to increase access to greater numbers of users as soon as possible."
"Many of you are now able to see your player card and stats, but if you don’t see all your recent matches or career summary, don’t worry -- your gameplay data for your entire careers in both Black Ops and MW3 is safely stored, and it will all be available to you once these issues are resolved," they assured.
Premium members of Elite who are classed as Founders will get their in-game perks soon. "...know that granting your status and delivering your in-game benefits in MW3 is a priority." Activision are also giving an extra 30 days subscription to ensure that "every premium member receives their full money’s worth," which takes immediate effect.