Diablo 3’s Error Code 395002 can pop up at the worst of times, swiftly ending your session and often resulting in lost progress.
The full error text accompanying Diablo 3’s Error Code 395002 reads as follows: “There was an error loading the hero. Please try again.”
From what we can tell, Diablo 3’s Error Code 395002 appears when the game’s servers are having issues. Luckily, there are multiple ways of getting around it.
Diablo 3 Error Code 395002
Developer Blizzard has posted a support article in which it mentions four approaches to fixing Diablo III’s Error Code 395002:
- Log out of the game then log back in. This will refresh your hero screen and allow you to see all available heroes.
- Run the repair tool to repair any damaged game files.
- Switch to another game region and switch back to refresh your game's cache.
- Delete the Battle.net Tools folder to automatically rebuild outdated or corrupt files.
If none of the above fixes get you past the error, it could be that the servers are having broader issues. In this case, it’s a good idea to check the Blizzard Customer Support Twitter associated with your region.
For more help with Diablo III, check out our guides covering Error Code 395000 and Error Code 3025.
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