World of Warcraft players have had their fears confirmed when Rogers Cable and Telecom, the country's largest broadband provider, admitted that the company had their bandwidth "throttled" when playing the MMO, and possibly other ultra-popular online games like Call of Duty: Black Ops. This had already been discovered back in March, but only now has the cable company 'fessed up, albeit claiming that it was all "inadvertent".
Be that as it may, Canadian regulators are now investigating the matter, while Rogers maintains its claims that World of Warcraft traffic was "misclassified" as peer-to-peer traffic, and that the same throttling might have happened with Black Ops. According to Rogers, when something goes 80kbps and above, "network management" automatically flips on, resulting in throttling.
Rogers has also turned the blame on the user, stating that those games can run under 80kbps, so it must be the gamer who is running a peer-to-peer application alongside the game. This is something the Canadian Gamers Organization (CGO) says is bull. In response, Rogers' counsel, in a letter to the CTRC, complained that the CGO's co-founder, Jason Koblovsky, wasn't cooperating and they wish he "would allow our technicians to help him find solutions."
"Rather than fixing the issue and actively whitelisting gaming systems to ensure they are not affected ... Rogers is continuing to rely on consumer input and complaints rather than put forth the active testing needed to ensure compliance with CRTC policy," Koblovsky shot back in an email. "We believe this approach is inappropriate under these circumstances."
The CGO will ask the Canadian Radio-television Telecommunications Commission for a new law requiring providers such as Rogers to have a formal way for customers to report complaints.