UPDATE #2, November 27
Reports are coming in that, as predicted in our previous update to this story, Marvel Heroes has gone completely offline on all platforms - PC, Xbox One and PS4.
Marvel Heroes can still be installed on PC but anyone attempting to actually run the game will meet the following message:
"Marvel Heroes Omega is temporarily unavailable. Please again try later."
The official Marvel Heroes page doesn't seem to have got the message, but then probably everyone who was supposed to update that page was let go before the Thanksgiving holidays without benefits or severance pay, along with everyone else at Gazillion.
According to this post on the Xbox One Reddit page Microsoft Support is saying that all purchased in-game content will be automatically refunded. Since the Steam version has been active for much longer (the console version has only been available since June) players probably won't have as much luck getting refunds.
We're reinstalling the game to test this out now, but in all honesty - we expect it to be true.
MINI-UPDATE: We've confirmed it. See below. Marvel Heroes is officially offline, over a month earlier than stated. Back to waiting for Square Enix's Avengers Project in 2029 we guess.
MINI-UPDATE #2: It's now official. Marvel Heroes is dead.
— Marvel Heroes Omega (@MarvelHeroes) November 27, 2017
UPDATE #1, November 22
An official statement from Gazillion suggested that Marvel Heroes would close on December 31, with microtransactions ceasing first to allow people to play for free until the servers go down.
Now reports are coming out that all of Gazillion has been let go, the day before Thanksgiving, and that the servers will be shut down in just two days on November 24 - supposedly without warning. These reports came to us from Resetera and it looks very likely it's true. The following is a tweet from a game designer on Marvel Heroes:
Officially unemployed on the day before thanksgiving.
— Brian Waggoner (@Asros) November 22, 2017
Nice.
Massively OP is suggesting the reason for the quick, unplanned termination of both Gazillion and Marvel Heroes is that "banking creditors have effectively pulled the plug on the company". All the employees at Gazillion who are not only out of a job will also lost all their benefits and any severance pay. Here's a tweet from Andrew Hair, who was Gameplay Engineer at Gazillion:
I know a lot of people are upset and wanting refunds for their purchases in @MarvelHeroes, but please keep in mind the developers were not paid out PTO, severance, and our medical insurance is ending in 8 days.
— Andrew Hair (@andrewhair) November 22, 2017
Terrible news all round. While it's sad that Marvel Heroes is closing, especially so soon after the revamp and console release, it's far worse that so many talented people got laid off before the holidays so suddenly.